Statement of
Limited Warranty
Version 1.01
July 2024
For shipments within the United States & Canada
Warranty for controllers and related products
Subject to the exclusions set forth below, Gateway International 360 warrants it’s commercial control products to be free from defect in material and workmanship for the respective time periods set forth in the table below, which are applicable from the date of shipment from Gateway International 360 facilities. Gateway International 360’s commercial control products may include: wall stations, remotes, control devices, power packs, sensors, network communication gear, gateways, nodes, CAT5 cables, relay panels, dimming panels and photocontrols (“Product(s)”).
Products | Warranty Period (from the day of shipment) |
---|---|
GW-105 SERIES (Standard Controls) | 12 years (designed for 17) |
GW-LL127-1.5BK-40 (Long Life Controls) | 20 years (designed for 28) |
EYELL124 (Long Life Controls) | 20 years (designed for 28) |
GW-LL480-1.5TW-40, GW-LL347-1.5GN40 (Long Life Controls) | 20 years (designed for 28) |
Button Control, Pencil Control, Etc. | 6 years (designed for 12) |
GW-130 & GW-132 (SMART Dimming Controls) | 10 years (designed for 15) |
GW-150 & GW-1500 (Intelligent Control) | 10 years (designed for 15) |
GW-208L & GW-208LL (Shorting Cap) | 4 years (designed for 12) |
If a Control Product is determined to be defective during the applicable warranty period described in the table above, the sole and exclusive remedy shall be repair or
replacement, as described in the remedy paragraph below.
Emergency batteries/inverters, replaceable consumables (e.g., lithium batteries, printers, cartridges), computer hardware, mobile computing devices, software
(other than firmware), commissioning systems, third party gear and installation services, remote programming or other professional services are excluded from
this Statement of Limited Warranty. Emergency batteries/inverters, installation services, remote programming or other professional services provided by Gateway
International 360 are warranteed separately. Manufacturers of other items excluded from this Statement of Limited Warranty are solely responsible for any costs
and expenses related to any claims, repairs, or replacements associated with any such component(s). Access to the software associated with the product(s) may be
subject to the terms of an End-User License Agreement (“EULA”) and warranty terms applicable to such software are set forth in the applicable EULA.
This Statement of Limited Warranty (“Warranty”) applies only when the Product(s) are installed in applications in which ambient temperatures are within the range
of specified operating temperatures. Gateway International 360 will not be responsible under this Warranty for any failure of the Product(s) that results from the
external causes such as: acts of nature; physical damage; exposure to adverse or hazardous chemical or other substances; use of reactive cleaning agents and/or
harsh chemicals to clean the Product(s); external site conditions; including without limitation, heavy tree cover, cellular, satellite or radio interference, environmental
conditions, vandalism, terroristic acts, ; fire; power failure; improper power supply, power surges or dips, and/or excessive switching; induced vibration; animal
or insect activity; fault or negligence of purchaser, any end user of the Product(s) and/or any third party not engaged by Gateway International 360; improper or
unauthorized access or use, installation handling, storage, alteration, maintenance or service, including failure to abide by any product classifications or certifications
or failure to comply with any applicable standards, codes, recommendations, product specification sheets, or instructions of gateway International 360, failure to
provide requested data or inadequate data provided by end user; use of the Product(s) with components, processes or materials supplied by any end user or third
party; or any other occurrences beyond Gateway International 360’s reasonable control. Gateway International 360 also will not be responsible under this Warranty
for any substantial deterioration in the Product finish that is caused by failure to clean, inspect or maintain the finish of the Product(s). If the Product(s) are used on
the existing foundations, anchorages or structures, the end user is solely responsible for the structural integrity of such existing foundations, anchorage or structures
ans all consequences arising from their use. Adequate records of operating history, maintenance, and/or testing must be kept by the end user and provided to
Gateway International 360 upon request to substantiate that the product(s) have failed to comply with the terms of this warranty. Neither polycarbonate nor acrylic
material used in the Product(s) is warranted against yellowing, as yellowing may naturally occur over time due to normal aging. This Warranty does not cover cost
that may be incurred in connection with changes or modifications to the Product(s) required to accommodate site conditions and/or faulty building construction or
design. In addition, this Warranty does not cover costs resulting from installation of third party supplied components, failures of third party supplied components, or
failures of Gateway International 360supplied products(s) caused by a third party supplied components. This Warranty only applies to the Product(s) when sold for
commercial purposes and does not apply to any consumer product(s), which are governed by separate limited warranty terms.
If the Product(s) fail to comply with the terms of this Warranty, Gateway International 360, at its option, will repair or replace the Product(s) with the same or
functionally equivalent Product(s) or component part(s). This Warranty excludes labor and equipment required to remove and/or reinstall original r replacement
parts. This Warranty extends only to the Product(s) as to delivered to, and is for the sole and exclusive benefit of, the original end user of the Product(s) at the
original location. This Warranty may not be transferred or assigned by the original end user. The repair or replacement of any Product(s) or component part within
the Product(s) is the sole and exclusive remedy for failure of the Product(s)to comply with the terms of this Warranty and does not extend the Warranty period.
Warranty claims regarding the product9S)must be submitted in writing within (30) days of discovery of the defect or failure to an authorized Gateway International
360 post-sales or customer service representative. Product(s) or component part(s)may be required to be returned for inspection and verification of non-
conformance by Gateway International 360, but no Product(s) or component part(s) will be accepted for inspection, verification or return unless accompanied by a
“return authorization number” which can be obtained only from an authorized Gateway International 360 post-sales or customer service representative. Gateway
International 360 is not responsible for any costs or expenses incurred in connection with the shipment of products to Gateway International 360, but Gateway
international shall bear all costs and expenses incurred in connection with shipment of replacement Product(s) to the customer.
THE FOREGOING WARRANTY TERMS ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, AND GATEWAY INTERNATIONAL 360 EXPRESSLY
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, RELATING DIRECTLY OR INDIRECTLY TO THE PRODUCT(S), WHETHER ORAL, WRITTEN,
OR ARISING BY COURSE OF DEALING OR USAGE OF TRADE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. NO AGENT, DISTRIBUTOR OR OTHER SUPPLIER OF GATEWAY INTERNATIONAL 360 PRODUCTS HAS THE AUTHORITY
TO MODIFY OR AMEND THIS WARRANTY WITHOUT EXPRESS WRITTEN AUTHORIZATION FROM GATEWAY INTERNATIONAL 360.
The total liability of Gateway International 360 on any and all claims of any kind, whether in contract, warranty, tort (including negligence), strict liability or otherwise,
arising out of or in connection with, or resulting from, Gateway International 360’s performance or breach of this Warranty, or from Gateway International 360’s sale,
delivery, resale, repair or replacement of any Product(s) or furnishing of any services, shall in no event exceed the purchase price allocable to the Product(s) that give
rise to the claim, and any and all such liability shall terminate upon the expiration of the warranty period specified above.
IN NO EVENT SHALL GATEWAY INTERNATIONAL 360 BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR
PUNITIVE DAMAGES, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OF CONTRACT,
WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, INCLUDING WITHOUT LIMITATION LABOR OR EQUIPMENT
REQUIRED TO REMOVE AND/OR REINSTALL ORIGINAL OR REPLACEMENT PARTS, LOSS OF TIME, PROFITS OR REVENUES, LACK OR LOSS OF
PRODUCTIVITY, INTEREST CHARGES OR COST OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT, SYSTEMS, SERVICES OR DOWNTIME COSTS,
DAMAGE TO OR LOSS OF PROPERTY OR EQUIPMENT OR ANY INCONVENIENCE ARISING OUT OF ANY BREACH OF THE FOREGOING WARRANTY OR
OBLIGATIONS UNDER SUCH WARRANTY.
Gateway International 360 reserves the right to modify or discontinue this Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Product(s) purchased after such modification or discontinuance.
Warranty for EV chargers and related products
Products | Warranty Period (from the day of shipment) |
---|---|
AC EV CHARGERS GW-EV75 SERIES, GW-EV500 SERIES, GW-EV550 SERIES, GW-EV600 SERIES | 3 Years |
DC EV CHARGERS GW-EV3000 SERIES, GW-EV4400 SERIES | 3 Years |
SOLAR ARRAY GW-EV9000 SERIES | 3 Years |
EV CHARGER PEDESTALS GW-EVP SERIES | 3 Years |
EXTENDED WARRANTY SEE OFFICIAL QUOTE SHEET FOR PRICING | 5 Years (3 Years Standard + 2 Years Additional) |
If a EV charging related product is determined to be defective during the applicable warranty period described in the table above, the sole and exclusive remedy shall
be repair or replacement, as described in the remedy paragraph below.
Emergency batteries/inverters, replaceable consumables (e.g., lithium batteries, printers, cartridges), computer hardware, mobile computing devices, software
(other than firmware), commissioning systems, third party gear and installation services, remote programming or other professional services are excluded from
this Statement of Limited Warranty. Emergency batteries/inverters, installation services, remote programming or other professional services provided by Gateway
International 360 are warrantied separately. Manufacturers of other items excluded from this Statement of Limited Warranty are solely responsible for any costs and
expenses related to any claims, repairs, or replacements associated with any such component(s). Access to the software associated with the product(s) may be
subject to the terms of an End-User License Agreement (“EULA”) and warranty terms applicable to such software are set forth in the applicable EULA.
This Statement of Limited Warranty (“Warranty”) applies only when the Product(s) are installed in applications in which ambient temperatures are within the range
of specified operating temperatures. Gateway International 360 will not be responsible under this Warranty for any failure of the Product(s) that results from the
external causes such as: acts of nature; physical damage; exposure to adverse or hazardous chemical or other substances; use of reactive cleaning agents and/or
harsh chemicals to clean the Product(s); external site conditions; including without limitation, heavy tree cover, cellular, satellite or radio interference, environmental
conditions, vandalism, terroristic acts, ; fire; power failure; improper power supply, power surges or dips, and/or excessive switching; induced vibration; animal
or insect activity; fault or negligence of purchaser, any end user of the Product(s) and/or any third party not engaged by Gateway International 360; improper or
unauthorized access or use, installation handling, storage, alteration, maintenance or service, including failure to abide by any product classifications or certifications
or failure to comply with any applicable standards, codes, recommendations, product specification sheets, or instructions of Gateway International 360, failure to
provide requested data or inadequate data provided by end user; use of the Product(s) with components, processes or materials supplied by any end user or third
party; or any other occurrences beyond Gateway International 360’s reasonable control. Gateway International 360 also will not be responsible under this Warranty
for any substantial deterioration in the Product finish that is caused by failure to clean, inspect or maintain the finish of the Product(s). If the Product(s) are used on
the existing foundations, anchorages or structures, the end user is solely responsible for the structural integrity of such existing foundations, anchorage or structures
ans all consequences arising from their use. Adequate records of operating history, maintenance, and/or testing must be kept by the end user and provided to
Gateway International 360 upon request to substantiate that the product(s) have failed to comply with the terms of this warranty. Neither polycarbonate nor acrylic
material used in the Product(s) is warranted against yellowing, as yellowing may naturally occur over time due to normal aging. This Warranty does not cover cost
that may be incurred in connection with changes or modifications to the Product(s) required to accommodate site conditions and/or faulty building construction or
design. In addition, this Warranty does not cover costs resulting from installation of third party supplied components, failures of third party supplied components, or
failures of Gateway International 360supplied products(s) caused by a third party supplied components. This Warranty only applies to the Product(s) when sold for
commercial purposes and does not apply to any consumer product(s), which are governed by separate limited warranty terms.
If the Product(s) fail to comply with the terms of this Warranty, Gateway International 360, at its option, will repair or replace the Product(s) with the same or
functionally equivalent Product(s) or component part(s). This Warranty excludes labor and equipment required to remove and/or reinstall original r replacement
parts. This Warranty extends only to the Product(s) as to delivered to, and is for the sole and exclusive benefit of, the original end user of the Product(s) at the
original location. This Warranty may not be transferred or assigned by the original end user. The repair or replacement of any Product(s) or component part within
the Product(s) is the sole and exclusive remedy for failure of the Product(s)to comply with the terms of this Warranty and does not extend the Warranty period.
Warranty claims regarding the product9S)must be submitted in writing within (30) days of discovery of the defect or failure to an authorized Gateway International
360 post-sales or customer service representative. Product(s) or component part(s)may be required to be returned for inspection and verification of non-
conformance by Gateway International 360, but no Product(s) or component part(s) will be accepted for inspection, verification or return unless accompanied by a
“return authorization number” which can be obtained only from an authorized Gateway International 360 post-sales or customer service representative. Gateway
International 360 is not responsible for any costs or expenses incurred in connection with the shipment of products to Gateway International 360, but Gateway
international shall bear all costs and expenses incurred in connection with shipment of replacement Product(s) to the customer.
THE FOREGOING WARRANTY TERMS ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, AND GATEWAY INTERNATIONAL 360 EXPRESSLY
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, RELATING DIRECTLY OR INDIRECTLY TO THE PRODUCT(S), WHETHER ORAL, WRITTEN,
OR ARISING BY COURSE OF DEALING OR USAGE OF TRADE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. NO AGENT, DISTRIBUTOR OR OTHER SUPPLIER OF GATEWAY INTERNATIONAL 360 PRODUCTS HAS THE AUTHORITY
TO MODIFY OR AMEND THIS WARRANTY WITHOUT EXPRESS WRITTEN AUTHORIZATION FROM GATEWAY INTERNATIONAL 360.
The total liability of Gateway International 360 on any and all claims of any kind, whether in contract, warranty, tort (including negligence), strict liability or otherwise,
arising out of or in connection with, or resulting from, Gateway International 360’s performance or breach of this Warranty, or from Gateway International 360’s sale,
delivery, resale, repair or replacement of any Product(s) or furnishing of any services, shall in no event exceed the purchase price allocable to the Product(s) that give
rise to the claim, and any and all such liability shall terminate upon the expiration of the warranty period specified above.
IN NO EVENT SHALL GATEWAY INTERNATIONAL 360 BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR
PUNITIVE DAMAGES, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OF CONTRACT,
WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, INCLUDING WITHOUT LIMITATION LABOR OR EQUIPMENT
REQUIRED TO REMOVE AND/OR REINSTALL ORIGINAL OR REPLACEMENT PARTS, LOSS OF TIME, PROFITS OR REVENUES, LACK OR LOSS OF
PRODUCTIVITY, INTEREST CHARGES OR COST OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT, SYSTEMS, SERVICES OR DOWNTIME COSTS,
DAMAGE TO OR LOSS OF PROPERTY OR EQUIPMENT OR ANY INCONVENIENCE ARISING OUT OF ANY BREACH OF THE FOREGOING WARRANTY OR
OBLIGATIONS UNDER SUCH WARRANTY.
Gateway International 360 reserves the right to modify or discontinue this Warranty without notice provided that any such modification or
discontinuance will only be effective with respect to any Product(s) purchased after such modification or discontinuance.
![](https://gatewayintl360.com/wp-content/uploads/2024/07/phone2.png)
Get in Touch
Ready to partner with a leader in innovative engineering and total product solutions? Contact us today to discuss your project needs and discover how Gateway International 360 can help you achieve your goals.